Shush!

Grumpy Patrons: a Ongoing Lesson

Modern libraries
11:01 - 08 May 2008

SIR, - I am writing in response to the letter from Norman Hart (Herts Advertiser, April 24) concerning noise in the Maltings Library, St Albans. In responding to the changing needs and culture of the community we serve, we are aware that sometimes the library is noisy and this may not suit everyone. Ultimately however, the library is there to serve the community as a whole, which includes an increasingly diverse range of interests and needs, so part of our job is to try to strike a healthy balance between them.

On Tuesday mornings we have two lively and increasingly-popular Baby Rhyme Time sessions, followed by Storytime on Tuesday afternoons. These are provided to encourage children to establish the reading habit from an early age - and admittedly their enthusiasm can make these sessions rather noisy. Apart from these times, during the rest of our 65 hours of opening each week the children's area is for reading and toys are not provided. We are aware that some of our users prefer not to visit during these activities so our suggestion that Mr Hart avoid these times was meant to be helpful rather than "impertinent".


The issue of noise in the modern public library goes along with its changing environment, which is directly influenced by the needs of it's patrons. Libraries must compete with bookstores and cyber cafes for patrons.

The common complaint that I often hear is music (Ipods and Mp3 players) and cellphones. Next is inappropriate use of computers for watching videos or looking at pictures that are offensive to others. Another big problem is how to best deal with the homeless. The open policy is that anyone may come in and use the library so long as they do not disturb other patrons. And last, and most disturbing, patron sex in bathrooms.

Some of these are easy to solve. Most people will be embarrassed and put that phone down or turn their players off. Most people are reasonable.

The second set are those problems which cause direct and harmful environments. Patrons who look at adult videos or who have sex in public places are a threat to other patrons. This is especially dangerous for parents and their children. Direct steps must be taken and kept in check to prevent any incidents in which another child or adult patron may be harmed.

No librarian questions these. Most librarians must, however, be careful in how they deal with such issues. Libraries may easily become libel for injuries or harassment of patrons accused of such violations of the library policies. What some patrons forget is that patrons guilty of offenses have civil and legal rights too. That means the library could get taken to court.

Large libraries can often afford to have full time security who are specially trained in this. I don't know what library students are being taught these days in school, but when I was a student it was discussed, but we never learned what steps to take in handling circumstances.

When I read this article I shrugged. Some people have no idea of the complexities of these issues, and it is unfair of patrons to expect the typically under maned reference desk. The idea of complaining about a children's story time makes me laugh though. Come on, do everyone a favor and save it for a really big bitch.

Any thoughts?


http://www.hertsad.co.uk/content/herts/postbag/story.aspx?brand=HADOnline&category=Postbag&tBrand=HertsCambsOnline&tCategory=PostbagHAD&itemid=WEED08%20May%202008%2011%3A01%3A50%3A253