What is your service game?
Recently I was chatting with a friend about online services that work and why. We got on the topic of "Ask a Librarian" services. As someone who enjoys virtual online services, I thought it would be the wave that all libraries would be cresting on. But despite its implementation in libraries across America, it has problems. Some libraries have live service, others do not. But they still seem slow and cumbersome.
This friend of mine is in sales and works for a major online retailer. He says that current virtual services are too slow and cumbersome for most people. He thinks that online web cams and phone contact should be used by libraries, and that real time service is the best way to go.
Any thoughts?
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